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FAQ's - Questions? The Jude and Jay FAQ can help!

GENERAL

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • We will only accept one coupon code per order.
  • If you use a discount code of 30% or more, the items are FINAL SALE and cannot be returned back to us.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@judeandjay.com  for assistance!

WHAT DO I DO IF AN ITEM IS OUT OF STOCK?

We know how devastating it is to fall in love with a item, only to find out it’s been sold out! Don’t stress. Sign up to receive notifications when an item is back in stock:

  • Enter your email address
  • Click “Notify Me”

HOW DOES SHIPPING WORK?

Jude and Jay ships to the Continental US, as well as to Hawaii, Alaska, and Canada for an extra fee. Learn more about our shipping and returns here.

DO YOU HAVE GIFT CARDS?

Yes! Of course we do! Shop our gift card options hereThe recipient will receive an email with the gift code and a personalized message from you.

Just remember, gift cards are non-refundable and expire after 365 days.

HOW DO I RETURN AN ITEM?

Learn more about returns when you explore our Shipping and Returns page.

SIZES

WHAT SIZE DO I ORDER?

Every woman has her own unique shape, which means there is no error free way to find the perfect size when shopping online. We provide a general sizing chart, product description, and other details on every single page to help you figure out what you need.

If you have additional questions, our stylists can help you find the perfect fit when you use our contact form or email stylist@judeandjay.com.

ORDERS

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

When you check out, you’ll have the option to pay with any major credit card provider including Visa and Mastercard. You can also choose to checkout with PayPal.

HOW CAN I USE A GIFT OR PROMO CODE?

When you start the checkout process, enter your code in the box that says “Add Coupon” or “Gift Certificate.”

WHAT HAPPENS IF THERE IS AN ERROR MESSAGE ON MY ORDER?

You’re so close to that cute new look, but you get an error message on your order. Don’t keep trying to checkout, as your card could end up getting charged more than once.

If you’re having issues checking out, email us right away so we can fix it and get you your newest closet candy!

WHEN DO I GET AN ORDER CONFIRMATION?

Right after you order, you should get an email confirmation letting you know we’ve received your request. You’ll also get an email as soon as we ship everything out.

If you don’t receive anything within 24 hours, email orders@judeandjay.com

CUSTOM ORDERS

CAN I BUY THESE ITEMS WITHOUT PERSONALIZATION?

We can send out blank versions of every custom item. Just skip the personalization selections and check out!

HOW MUCH DOES CUSTOMIZATION COST?

The personalization of each item is included on the product page. 

If you didn’t get the answers you need above, don’t hesitate to reach out to the Jude and Jay team. We are always ready to answer your questions and assist you with any problems you may have.